Support Information

For support, please contact Software Artisans, Inc.

Please visit our Support Site (http://support.softartisans.com) for the latest updates to our Knowledge Base, FAQ and Documentation.

We will be able to solve your problem more rapidly and precisely if you submit the following information with your problem report:

• The exact version of SAFILEUP.DLL and related DLL files.
• The exact version of SAFILMGR.DLL.
• The exact version of ASP.DLL
• The exact version of the browser where the error is observed.
• The ASP scripts that you are using including both the form and the form processing scripts, if they are in separate files.

To determine the version of the above DLLs:

• Open Windows Explorer
• Navigate to the location of these files. For example:
  • c:\winnt\system32\inetsrv
  • c:\winnt\system32\inetsrv\asp
  • c:\winnt\system32\inetsrv\asp\cmpnts
  • c:\program files\software artisans\sa-fileup
• Right-click on ASP.DLL or SAFILEUP.DLL, and select Properties
• Choose the Version tab.
• The version consists of four numbers separated by commas, i.e., "a,b,c,d"

To determine the version of your browser, in both Netscape Navigator and Microsoft Internet Explorer, choose the "Help" menu and then "About". In the case of IE, the exact build (e.g., 4.70.1300) is useful.

To contact us:

Software Artisans, Inc.

P.O. Box 42

1330 Beacon St., Suite 309

Brookline, MA

02446 USA

Telephone: +1-617-738-0777

Toll-free (US and Canada Only): 1-877-SOFTART

FAX: +1-617-738-6278

http://www.softartisans.com

http://support.softartisans.com

or send e-mail to support@softartisans.com